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Case Studies

Real-world Sitect projects and the results we delivered.

How we cut an SA retailer's WhatsApp support response time by 87%

A field report from the NorthStar Retail engagement: what we built, what worked, what we'd do differently. 8,000 monthly messages, ~33-secon...

Sitect Editorial Team · 26 Apr 2026 · 5 min

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How we cut an SA retailer's WhatsApp support response time by 87%

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