Real voice agents — not pre-recorded IVR menus — that answer inbound calls, qualify outbound leads and book meetings 24/7. Speaking SA English, Afrikaans and isiZulu in your brand voice. Hands off cleanly to a human when it matters.
Most SA businesses lose customers to "please hold" — not because the team is bad, but because there aren't enough humans on the line at 19:30 on a Friday.
Old-school IVR trees frustrate callers within 20 seconds. They were designed for a 1995 PBX, not a 2026 customer. Most callers hang up before reaching a human.
If a customer calls at 18:30 and gets voicemail, they call your competitor at 18:31. The first 6 hours after a missed call are when 80% of those leads convert elsewhere.
Your best support agents spend their day on "what's my order status?" calls. By 14:00 they're exhausted, and the complex calls — the ones that need humans — get the worst version of your team.
The same trained voice — inbound and outbound. One personality, one knowledge base, one source of truth for what your customers heard.
Generic US/UK voice agents stumble over "howzit", "now-now", "sharp", isiZulu names and Afrikaans street addresses. We train every voice on local data — and you can hear the difference within five seconds.
We don't replace your PBX — we plug the agent in alongside it. Most SA telephony stacks are live within a week of contract signing.
From the caller's first "hello" to the action that's taken — every stage is observable, replayable and tunable. Sub-second latency at every step.
Every Sitect voice agent ships with the same set of artefacts — so your team can run, tune and audit the agent without us in the loop.
One persona, one cloned voice, one library of brand-tone phrases — including the SA-specific greetings, apologies and confirmations.
SA numbers provisioned, calls routed through your PBX or our Twilio bridge, warm-transfer rules configured, DR fallback to your existing team.
Product catalogue, pricing, policies, FAQs, courier instructions — indexed and retrieved in real-time during the call. No hallucinations on facts.
CRM lookup, calendar booking, payment-link send, order-status check, OTP resend — 3 integrations on the Inbound tier, 6 on Inbound + outbound, unlimited on Enterprise.
Every call recorded, transcribed, stored with metadata. Searchable by phone number, agent name, intent or sentiment. POPIA-compliant retention.
Volume, talk-time, resolution rate, transfer rate, top intents, sentiment trends. Weekly tuning included for the first 30–90 days, depending on tier.
You'll spend ~10 hours of stakeholder time across the whole build. Most of that is in week 1 — after that we work in the background and you sign-off at the gates.
Map the use cases, the call flows, the integrations, the escalation rules. Choose the voice.
Record voice samples, fine-tune the synthesised voice, validate accents and pronunciation.
Twilio / SIP / PBX connections, number porting if needed, warm-transfer rules tested.
Run 50–100 real calls against pilot users. Tune from real transcripts daily.
Full traffic switched over. 30–90 days of weekly tuning + monitoring included, depending on tier.
Median results across our deployed voice agents. Your numbers will be yours — these are the bracket to plan against.
Voice AI in SA touches POPIA (Section 11 processing, Section 71 monitoring) and RICA (call interception rules). We don't gloss over it — we build it in. Every call opens with a disclosure, every recording is encrypted, every transcript is auditable.
Build fee is fixed in writing. Ongoing telephony + STT + TTS + LLM costs are billed at provider cost (~R1.40–R2.80 per call minute) with a monthly cap you set.
If yours isn't here, hit the chat in the bottom-right or call us on 084 227 4264.
Drop your number in the form and within 24 hours a Sitect-built voice agent calls you, demos a real use case relevant to your industry, and answers your questions live. No human pitching — just the agent doing its thing.